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Your payment is held securely until you receive and verify your goods. Both buyers and suppliers are protected throughout the transaction.
A simple, transparent process that protects both buyers and suppliers.
Pay securely online
Funds held until delivery
Supplier prepares order
Goods shipped to you
Verify your goods
Supplier receives payment
Track the status of your payment throughout the transaction lifecycle.
Awaiting payment from buyer
Payment received and held securely
Funds transferred to supplier
Funds returned to buyer
Under review by support team
We hold your payment until you confirm the goods meet your expectations.
Your payment is held in escrow until you confirm delivery and quality.
Inspect your goods and confirm they match the order specifications.
If there's an issue, funds remain protected while we investigate.
Take time to properly verify your goods before confirming delivery.
If goods don't match the order or aren't delivered, we'll help resolve the issue and process refunds when appropriate.
Know that payment is secured before you start processing the order.
Funds are held in escrow before you process the order.
Only buyers with confirmed payment can join campaigns.
Escrow protection helps build credibility with new buyers.
Receive funds through various payment methods including bank transfer and digital wallets.
If something goes wrong, our team is here to help resolve it fairly.
Open a dispute from your order page
Our support team reviews the case
We determine the appropriate outcome
Refund or release as determined
Depending on the situation, disputes may result in full refund to buyer, partial refund, or full release to supplier. Our team works to find the fairest outcome for both parties.
Common questions about our escrow protection.
Join thousands of importers and suppliers who trust our escrow protection for secure transactions.